Collection: Shipping FAQ's

SHIPPING FAQ (FREQUENTLY ASKED QUESTIONS)

* Check U.S. Ground Maps (This map is a general representation of UPS Ground transit times). Cressi will not guarantee carrier delivery schedule UPS Ground transit times.

Q: What shipping carriers are used?
A: Cressi USA can ship with most preferred carriers, including but not limited to: DHL / FedEx / UPS / USPS / LTL / FTL. For Domestic shipments, UPS or USPS is used most frequently. For International shipments, FedEx can be used only if the recipient provides an account number.

Q: Can orders be shipped to a PO BOX domestically?
A: Yes, however some shipping methods WILL NOT deliver to domestic PO Boxes such as FedEx or UPS.

Q: How can I track my order?
A: In most circumstances, the tracking number is indicated in the invoice. Otherwise, please contact Cressi USA for assistance.

Q: Can I change my shipping address after my order has shipped?
A: It depends on the location it has been shipped to and the # of transit days left. Changing the address after it shipped will delay the delivery, as well as incur a fee per carton.

Q: Can I upgrade my shipping service once the order has shipped?
A: Once an order has left the facility, the shipping service cannot be upgraded. If the package must be intercepted, each carton intercepted will be subject to a return fee.

Q: When is the latest I can submit an order and have it shipped the same day?
A: We may accept expedited orders until 2 PM EST. The decision depends on the amount of the order and if the shipping cost is accepted by the customer.