We Are Usually Asked About

Q: How can I change my password?

A: Go to www.b2b.cressiusa.com  click dealer area   click “forgot password”  enter your email associated with your account and a link will be sent to that email to reset a new password.

Q: How can I open a second account for my store?

A: To add another user you must call the Cressi office at : +1.201.594.1450

Q: How can I change my username?

A:To change your user name on your account you must call the Cressi office at : +1.201.594.1450

Q: How can I add a new shipping address?

A: To add a new shipping address on your account you must call the Cressi office at : +1.201.594.1450

Q:How can I cancel my account?

A:To cancel your account you must call the Cressi office at : +1.201.594.1450

Q: The product I want to order, I am unable to find on the website. What should I do?


A: Please note that Cressi has a wide range of products. Some products carried in the USA market are not carried in the European market and vise versa. All available USA products are available on our B2B website.

Q: What is the difference between “backordered” and “out of stock”?

A:A Backorder is an item that is not in stock but has a ETA available and Out Of Stock is an item Cressi does not have an ETA for.

Q:The item I ordered has been placed on backorder, what does this mean?

A:Your item ran out of stock before we could fulfil the order. Once the item has come back into stock, a Cressi team member will contact you before shipping the item on backorder to confirm you still need the product.

Q:How can I place a key man or rental order?

A:Yes, at checkout indicate in the “invoice and payment notes” box that it is a keyman or rental order. For keyman orders you must indicate the instructor number or discount will not be applied. Hit checkout and discount will later be applied by the Cressi team and you will receive an updated invoice after verification of keyman or rental information.

Q: Can I place a forecasted order?

A:Yes, indicate your desired ship by date at checkout in the “Warehouse and logistic instructions” box.

Q: I already checked out but I need to change/update my order. What do I do?

A: You must call the Cressi office at : +1.201.594.1450

Q: What do I do if I check out but then need to cancel my order?

A: You must call the Cressi office at : +1.201.594.1450

Q: How can I check the status of my order?

A: You log into your B2B account Once you’re on the homepage click “Account” in the top right corner of the page You will then be shown a list of previous and current orders. In the column “fulfillment” you may see the status of an order.

Q: Can I pay by credit card?

A: Yes, indicate you wish to pay by the credit card on file already with Cressi by filling in at check out the “invoice and payment notes”  along with last 4 digits of the credit card if you have multiple on file.

Q:What if I want to put a new credit card on file?


A: Please call the Cressi office at : +1.201.594.1450

Q: How can I pay with Bank Transfer?

A: when you got to your cart to check out, indicate preferred payment method in the “Invoice and payment notes” box.

Q:What if I am on payment terms?

A: Your payment terms will automatically carry over at checkout.

Q:I had a special price given to me by the sales representative, how can I apply this price in my order?

A: For any special prices please call your sales representative and make sure they contact Cressi USA to update your price list before placing your order.

Q:Can I see my balance with Cressi?

A: To see your Balance Please with Cressi please call the Cressi office at : +1.201.594.1450